It is represented by several green bars.ģ. Right click on the Dell Wireless Utility, located in the System tray. Disable Dell Wireless Networking Softwareġ. We will add instructions for other computer manufacturers as needed. The following steps explain how to either disable or uninstall pre-existing wireless software on a Dell computer. If so, disable or uninstall existing wireless networking software that was pre-installed on your computer by the manufacturer. If you attempt to connect to Wireless PittNet and fail, you may receive an error message stating that other software is managing the connection. Troubleshooting: Additional Configuration Instructions for Dell and IBM Computers This will restart your PC's wireless services. After a couple of seconds, slide it back to On. Move the slider icon under "Wi-Fi" to the Off setting. Click on Wi-Fi from the list of categories on the left of the "Settings" window.Ĥ. Click on the " Check network status" option that appears under "Best match."ģ. Enter " net" in the Windows 10 search field (where it says, "Type here to search").Ģ. Restarting your PC's wireless services is one of the first things to try if your system is not correctly connecting to WIRELESS-PITTNET.ġ. Sometimes, a PC's wireless services will not adjust to changes immediately. Troubleshooting: Restarting Your WiFi Service Use the " Change" button if needed to make sure your PC's time settings are correct. Use the Date & time settings window to make sure that your PC is set up for the correct time zone. Click on the " Change the date and time" option that appears under "Best match."ģ. Enter " time and date" in the Windows 10 search field (where it says "Type here to search").Ģ. One of the first places to check if you are having problems completing a wireless connection is the PC's time and date settings.ġ. Troubleshooting: Checking Your Time and Date Continue your Wireless PittNet configuration using the steps in Section 2 - Configure the Native 802.1x Client. Select Wireless PittNet, then click Forget.Ħ. Select Wi-Fi, then click Manage Wi-Fi Settings.ĥ. From the Windows 10 Start screen, click Settings.Ĥ. Once completed, you can re-configure your Windows 10 computer to access Wireless PittNet using the steps that appear in Section 2 of this document.ġ. Use these instructions if you have previously configured your computer to access Wireless PittNet and are having difficulty connecting. Troubleshooting: Removing Your Previous Wireless PittNet Connection Enter your University Computing Account username and password. Click the network status indicator icon in the system tray, select WIRELESS-PITTNET, and click Connect.ġ3. Uncheck Automatically use my Windows logon name and password (and domain if any)ġ2. Click Configure next to Select Authentication MethodĪ. Select Authentication Method is set to Secured password (EAP-MSCHAP v2) The Notifications before connecting: option is set to Don't ask user to authorize new servers or trusted CAsĮ. USERTrust RSA Certification Authority is checked under Trusted Root Certification Authoritiesĭ. Connect to these servers is checked and set to Ĭ. Verify the server's identity by validating the certificate is checkedī. Click the Settings button next to Choose a network authentication methodĪ. Remember my credentials should be uncheckedĬ. Choose a network authentication method should be set to PEAPī. Click the Security tab and enter the following settings:Ī. If that previous configured network is unable to connect, you will need to use the instructions listed in the next section to remove your previous Wireless PittNet connection.Ħ. Note: If you are prompted that the network already exists, select Use the existing network. Enter the following settings, then click Next. Select Manually connect to a wireless network, then click Next.ĥ. Click Set up a new connection or network.Ĥ. Section 2 - Configure the Native 802.1x Clientģ. Set Startup type: to Automatic, click Apply, then click OK.Ħ. Right click on WLAN AutoConfig and select Properties.ĥ. Note: In Control Panel, set View by: to Large Icons.Ĥ. This will search for and automatically open the Control Panel. From the Windows 10 Start screen, type Control Panel and then press the Enter key. Refer to the help sheet titled Installing the InCommon and UserTrust Certificates (Windows) for details.ĭetail Section 1 - Enable the Wireless Auto Config Serviceġ. You must have installed the InCommon certificates before completing the instructions below. You can manually configure your computer using the steps in this help sheet.
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